The Client's struggle
We have conducted focus groups to some of the businesses that we have helped in the past and below are some of the struggles that we see for business owners have and are as follows:
Not able to assist Customers’ needs past your business hours (8 AM-5 PM).
Organization of appointments/schedules.
High paying costs for physical staff, medical/dental insurance, 401K, Taxes, Sick Days, Holiday leave, Worker’s Comp.
Productivity from receptionist, even though you pay for 8 hrs. of wages, you only get 4-5 hours of work due to down time.
No Quality Assurance – Unable to identify where the calls are going wrong and what its needed to get a more positive outcome.
What we as XPRESSRECEPTION can do for you
By outsourcing to XpressReception you gained professional receptionists and properly phone educated.
peace of mind
Gain peace of mind that your call volume is being taken care of in a timely manner .
You gain reassurance that your interactions are reviewed through our quality assurance process.
Save money on High paying costs for physical staff (hourly wages), medical/dental insurance, 401K, Taxes etc
With over 5 years of experience in the industry as a company, we can guarantee great results, We may be small and just starting but we are hungry and want to take your business to the next level. our mission is simple: To provide outstanding customer service one call at a time with our group of people who are passionate problem solvers that have powerful solutions for your clients